Our Policies

Safety is our primary concern! Jumptastic, Inc. reserves the right to refuse setup and early removal at any event that has the potential to cause damage to its equipment and/or event attendees.

Deposits
In most cases, a $50 deposit will be required for unit rented. Unless otherwise agreed, deposit payment must be received within 24 hours of placing the reservation in order for the order to remain in our reservation system. For your convenience, we accept MasterCard, Visa, Cash, Check or Money Order. Any outstanding balance, not paid in advance, will be collected by the Jumptastic Representative prior to set up any equipment.

Cancellations
Deposit refunds will be given if cancellation is received seven (7) days prior to the event or weather and/or environmental conditions are unacceptable. The customer is responsible for communicating poor site conditions prior to delivery.

Liability/Insurance/Safety
Jumptastic, Inc. is insured for our joint protection. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution's policies. On the day of your event, your signature will be will be required on our Equipment Rental Agreement, Release & Assumption of Risk. In certain instances, an additional Waiver of Liability may be required for event participants. Please download and/or review these documents prior to your event and contact us with have any questions. In addition, please review the Operating Procedures and Safety Information on our website's Tutorial page.

Inclement Weather
For the safety of equipment and personnel, Jumptastic, Inc. will not setup equipment with the following conditions: rain, snow/ice, high winds, muddy conditions, or the temperature is below 40 degrees. If possible, Jumptastic, Inc. recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center.
If you choose to attempt delivery in these conditions, and we are unable to set up due to environmental and/or weather conditions upon arrival, your deposit will not be refunded.
Post setup of any equipment, no refunds will be issued solely due to environmental and/or weather conditions.

Taxes
In accordance with state/local laws, we charge sales tax on all rentals.