Frequently
Asked Questions

Families and event planners choose Jumptastic because:

We haven’t come across an event for which we couldn’t provide inflatables or other party rental items, but if you have doubts, click the chat button below to speak to a customer care rep or give us a call. We would be more than happy to hear from you.

That’s an excellent question. We know how it feels to wait, circle back to the site, and discover the item you want was booked by someone else.

Book as soon as you know the details of your event. We offer a risk-free cancellation up to 24 hours before your event for a full refund of any money you’ve paid as a deposit. We know crap happens. Weather changes, kids get sick, and plans change. You’re in good hands with Jumptastic.

We accept cash, business checks (not personal), and credit cards such as Visa, MasterCard, Discover, and American Express. If you are paying with cash, please have exact change. We discourage drivers from keeping excess cash on their person to keep them safe.

We do not.

It would be easier to say where we don’t set up. We do not set up inflatables on graveled surfaces, slopes, or uneven terrain. If you’re unsure about the location where you’re planning an event, give us a call, and we’ll help you sort out the details.

Yes, we can; however, you are responsible for obtaining proper permission and for equipment rented and placed in other public locations. If proof of insurance is required, factor in an additional 2-3 business days for processing requests. If you have additional questions, call our customer care reps, who will be happy to guide you in the rental process.

There are limitations when it comes to events held at an apartment complex. We can only set up an apartment complex if your event has been approved by the HOA or leasing office (we will ask for that proof), and the inflatable will be installed in the common area around the clubhouse or leasing office.

Each inflatable or ride has an exterior safety label fixed on display. The label details how many participants can play in the inflatable, and it outlines the weight limitations for the attraction you rented. Keep in mind that adult supervision is required at all times when children are using the attractions you’ve rented from us.

Absolutely! We’re a family-owned business, and we care about your family as much as we care about ours. All of our inflatables are cleaned and inspected after every rental, and they are routinely disinfected. We are committed to providing your kids with a clean, safe, and fun play environment.

Cancellations made more than 24 hours from your delivery time result in a 100% refund.

If we get less than 24 hours’ notice of your cancellation or need to reschedule, we will apply a 25% restocking fee to your order and refund you the balance.

Yes, our units can be set up inside or outside! Although we have some shorter units, you will need to have enough ceiling height (about 18’-20’) to accommodate most inflatables. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.

Tipping is a personal choice and certainly not required. If you believe the level of service you received warrants a tip, by all means, go ahead and tip the staff. Our hard-working team members would certainly appreciate it.

1. Immediately remove children from the inflatable.


2. Call your delivery driver or the office at 404-537-1805 to inform Jumptastic of any concerns regarding personnel or equipment. In case of an actual emergency, dial 911.

Your rentals are powered by a blower that uses a standard 110-volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9 to 10 Amps (1,000 -1,100w), half the power a corded electric leaf blower uses.

Your power source needs to be within 100 feet of the inflatable, and the blower must be plugged in at all times to keep the unit inflated.

Concession equipment must not share power sources with the inflatable. They are powered by a standard 110-volt, 20 AMP, three-prong electrical, and each requires 7 to 11 Amps (900-1,300w) which is roughly the same power used by a coffee maker. Remember, our delivery team will set up inflatable and concession equipment for you, so you won’t have to be concerned with much of this information, but it’s always good to know.

Jumptastic-supplied generators may only be used to power Jumptastic equipment. Generators are helpful to power rental units when there aren’t enough power sources on site. Check out our Accessories page for units and pricing.