Our Company Policies at Jumptastic

Safety is our primary concern! Jumptastic, Inc. in Atlanta reserves the right to refuse setup and early removal at any event that has the potential to cause damage to its equipment and/or event attendees.

Deposits and Payments

For rental orders whose totals are under one thousand dollars ($1000), a minimum $50 deposit or a deposit equal to 10% of the order, whichever is larger, will be required for each rental. Unless otherwise agreed, a deposit payment is due when the reservation is placed.

For larger orders, above $1,000, a deposit of 25% is required for each rental.
For all rentals requesting residential location set-up of equipment, payment in full for each rental is due prior to the event date. For commercial location rentals, full payment is required prior to equipment set-up.

For your convenience, we accept MasterCard, Visa, Discover, American Express, Cash, and Business Checks with prior approval. We do not accept personal checks.


We understand that plans can change, and at Jumptastic, we aim to be flexible and accommodating. If you need to cancel or reschedule your event, here’s what you should know:

Cancellation Policy:

  • Early Notice: The more notice we receive, the better. If you need to cancel, please let us know as soon as possible. This allows us to manage our schedule and potentially assist other customers with new events.
  • Cancellation Fees: As long as you cancel at least 24 hours in advance, our Team will provide you with a full refund. If cancellations occur within 24 hours, a 25% restocking fee will apply.
  • Weather-Related Cancellations: In the case of adverse weather conditions, we understand that safety comes first. We have flexible policies for weather-related cancellations, and we’ll work with you to find a suitable solution.


  • Advance Notice: If you need to reschedule your event, providing advance notice helps us make the necessary adjustments to our schedule and inventory.
  • Availability: We’ll do our best to accommodate your rescheduled date and time. However, availability is subject to our event calendar, so it’s advisable to reach out as early as possible.

Communication is Key:

  • Keep the lines of communication open. If there are changes to your plans, contact our team promptly so that we can assist you most effectively.

How to Contact Us:

  • For cancellations or rescheduling, contact our customer service team directly. You’ll find the contact information on your reservation confirmation or our website.

While we strive to be understanding of unforeseen circumstances, it’s essential to review the specific terms and conditions outlined in your agreement with Jumptastic. Our goal is to work collaboratively with you to ensure a positive and stress-free experience, even in the face of unexpected changes. Feel free to discuss any concerns or special circumstances with our team, and we’ll do our best to assist you.

Credit Card Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Jumptastic, Inc. is insured for our joint protection. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution’s policies. Requests for additional insured or other provisions must be placed at least seventy-two (72) hours prior to the rental period and may result in additional charges.

Prior to your event, a signature from an adult with valid state-issued identification will be required on our Equipment Rental Agreement, Release & Assumption of Risk. In addition, the responsible adult will also be asked to review safety instructions and documents. In certain instances, an additional Waiver of Liability may be required for event participants. Please download and/or review these documents prior to your event and contact us with any questions. In addition, please review the Operating Procedures and Safety Information on our website’s Tutorial page.

Jumptastic is not responsible for any damage caused by the reasonable requirements for proper set-up and removal of rides and equipment. Renters are recommended to identify and communicate potential complications associated with the delivery, set-up and securing of rides and equipment including underground utilities and irrigation systems.

Inclement Weather

For the safety of equipment and personnel, Jumptastic, Inc. may not setup equipment due to weather or site conditions that jeopardize the safe operation of the rides and/or equipment. If possible, Jumptastic, Inc. recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center.
Post setup of any equipment, no refunds/rainchecks will be issued solely due to environmental and/or weather conditions.


In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the State of Georgia, Jumptastic, Inc., must receive a copy of your tax exemption certificate forty-eight (48) hours prior to your event or we must collect sales tax in accordance with state/local laws. In the State of Georgia, IRS certified Not for Profit Entities are not automatically exempted from State Sales Tax.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.