Rental Reminders - Jumptastic

Cheers

YOUR PARTY IS ALMOST HERE!

Rental Reminders - Jumptastic

Inflatable Party Rental Reminders

Although we’ve already touched base and confirmed your event, we wanted to provide you with some additional information and pre-party reminders. Should you need to add anything to your order, make any changes, or simply have a questions, please don’t hesitate to reach out. We look forward to making this the best party ever!

Pre-Party Reminders

If you haven’t already, please do the following:

1. Review the Safe Inflatable Operations for Monitors in the video to the right. Anyone that will be monitoring the rental equipment should do so as well. Our delivery team will provide verbal instructions, but the provided video is a great tool for understanding the essentials.

2. Review and sign your Rental Contract located in your receipt. This must be signed prior to delivery.

3. Please ensure that there is a clear path at least 42″ wide from the street all the way to your set up area for normal-sized bounce houses, slides and games. Some of our larger units and rides require a 4′-5′ path so please contact us if you’re unsure. If you have stairs, tiered or sloped backyard please call our office to discuss safe setup options. These conditions may result in our inability to set-up the equipment. We also need to know if you have proper approval if the set-up is in a public location. Also, Inflatable units require adequate power within 75 feet of the unit. Each piece of equipment should be powered on separate circuits. Generators are available for an additional charge, but must be reserved in advance. And if you rented a water inflatable or water ride, an outdoor water spigot will need to be within 50 feet. If the spigot is beyond 50 feet, water pressure may be too low for the unit and it may not work properly.

4. Please clear the set up area of any debris, rocks, sharp objects, and/or pet droppings prior to our arrival. Jumptastic is not responsible for damage to underground irrigation, cabling and/or utilities. Jumptastic is not responsible for any damage caused by the reasonable requirements for proper set-up and removal of rides and equipment. Renters are recommended to identify and communicate potential complications associated with the delivery, set-up and securing of rides and equipment including underground utilities and irrigation systems. Jumptastic highly recommends calling for a utility locate in advance of your event. For information regarding utility locates, dial 811.

Day of Party Reminders

 

1. Per company policy, a person 18 years or older with a valid state-issued identification is required to be present at the time of delivery to review safety rules, and provide payment if not already provided. We accept Cash, Business Check (with prior approval) or most major Credit Cards. In addition to valid identification, Jumptastic may require the presence of the actual credit card used for payment for security purposes. When paying with cash we ask for exact change as our drivers do not carry change with them.

2. For the safety of you, the equipment, and our personnel, Jumptastic, Inc. may not setup equipment due to weather or site conditions which jeopardize the safe operation of the rides and/or equipment. If possible, Jumptastic, Inc. recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center. Refunds/Rainchecks, if warranted, will be issued according to Company Policy.

 
Jumptastic Bounce House - Pre-Party Reminders
 

3. Your driver will call you prior to arrival. Unless otherwise specified, we require at least a 2 hour window for delivery in order to properly and safely complete the setup. Although setup time will not generally take this long, the delivery window allows for us to take traffic, other deliveries, and some unforeseen challenges. Any additional time in which you have your rental due to our delivery window requirements, will not result in additional charges to you.

4. After your party ends, we will do our best to arrive on time to pick your rental up. However, there are circumstances in which we have multiple parties ending at the same time, and we cannot be at all of the locations at the same time. Due to this, you may use your rental items until we arrive for pickup (you will not be charged for this additional time). If you have a specific time in which we must be there for pickup, please communicate this with us so that we can make your pickup our first priority.

 

Frequently Asked Questions

Choosing Jumptastic means choosing an unparalleled experience for your events. Here’s why we stand out:

Unmatched Variety:

    • We offer a diverse range of inflatables and party equipment to cater to various themes and audiences. From bounce houses to water slides, tables and chairs, concessions, carnival games, tents, and more; our selection is extensive and exciting.

Commitment to Safety:

    • Your safety is our top priority. All our equipment undergoes rigorous inspections, and our trained professionals ensure secure setups, giving you peace of mind.

Tailored Experiences:

    • We believe in customization. Our services are highly flexible, allowing you to choose from a variety of options and create an event experience that aligns perfectly with your vision.

Seamless Setup and Logistics:

    • Planning events can be stressful, but with Jumptastic, you can relax. Our team takes care of the setup and logistics, allowing you to focus on enjoying the event.

Positive Customer Feedback:

    • Our clients love us! We’ve received outstanding feedback for adding that extra spark to events. Check out our reviews for firsthand experiences from businesses similar to yours.

Community Connection:

    • We’re not just a service; we’re a part of the community. Our local team understands the nuances of your area, ensuring a personalized touch to your events.

Environmentally Conscious:

    • We care about our planet. Our eco-friendly choices, from sustainable decor to minimizing single-use plastics, reflect our commitment to being environmentally responsible.

Tech-Savvy Solutions:

    • Embrace the modern era with our tech-savvy solutions. From online booking to interactive elements at your event, we leverage technology to enhance the overall experience.

Trusted Partner:

    • Jumptastic is more than a vendor; we’re your event partner. Our goal is to contribute to your success by ensuring your events are memorable, enjoyable, and stress-free.

Flexibility and Adaptability:

    • Events evolve, and so do we. Our adaptability and willingness to work with your unique needs make us the ideal choice for businesses looking to host exceptional events.

When you choose Jumptastic, you’re choosing more than a service; you’re choosing a commitment to excellence, safety, and creating extraordinary moments. Let’s make your next event truly Jumptastic!

Jumptastic provides party rentals for a wide range of parties and events, ensuring that each occasion is infused with excitement and joy. Our offerings cater to:

Birthday Parties:

    • From themed bounce houses to inflatable slides, we bring fun to birthday celebrations of all ages.

Corporate Events:

    • Elevate your corporate gatherings with interactive games, team-building inflatables, and engaging activities.

School Carnivals:

    • Make school events memorable with a variety of inflatables, carnival games, and concessions that appeal to students and families.

Community Festivals:

    • Add flair to community festivals with our diverse selection of inflatables, ensuring a lively and entertaining atmosphere.

Church Functions:

    • Create a festive atmosphere for church events, picnics, or fundraisers with our range of inflatable options.

Family Reunions:

    • Bring families together with inflatables that entertain all age groups, making family reunions enjoyable for everyone.

Weddings and Receptions:

    • Make weddings memorable with unique inflatables and games that entertain guests during receptions or outdoor celebrations.

Holiday Parties:

    • Infuse holiday celebrations with fun and laughter by incorporating themed inflatables and interactive attractions.

Corporate Picnics:

    • Foster a relaxed and enjoyable environment at corporate picnics with inflatable games suitable for all ages.

Grand Openings and Promotions:

    • Attract attention and create buzz for grand openings or promotional events with eye-catching inflatables.

Neighborhood Block Parties:

    • Strengthen community bonds with inflatables and games that bring neighbors together for a day of fun.

Fundraising Events:

    • Boost fundraising efforts by offering an entertaining experience with our inflatable attractions.

Summer Camps:

    • Enhance the summer camp experience with a variety of inflatables and games that keep kids active and engaged.

Sports Events:

    • Amp up the excitement at sports events with inflatables that entertain both athletes and spectators.

Graduation Parties:

    • Celebrate academic achievements with inflatables that provide a festive and enjoyable atmosphere.

At Jumptastic, we understand that every event is unique. Our diverse range of party rentals ensures that we can tailor our offerings to fit the specific needs and themes of various parties and events. Whether it’s a small birthday gathering or a large community festival, we’re here to make your event truly Jumptastic!

To ensure availability and a seamless experience, we recommend placing your reservation with Jumptastic as early as possible. The ideal timeframe can vary based on factors such as the type of event, the season, and the specific items you’re interested in. Here are some general guidelines:

Peak Seasons:

    • During peak seasons, such as Spring and Summer when outdoor events are prevalent, it’s advisable to make your reservation well in advance—ideally, 4 to 6 weeks before your event date. This gives you the best options for your event. 

Weekend Events:

    • If your event falls on a weekend, especially Saturdays which tend to be our most popular days for parties, consider reserving your items at least 3 to 4 weeks ahead.

Large or Specialty Events:

    • For larger gatherings or events with specific requirements, such as corporate functions or community festivals, consider securing your rentals 6 to 8 weeks before ensuring you get exactly what you need.

Last-Minute Reservations:

    • While we strive to accommodate last-minute requests, especially for smaller items, it’s always best to reserve as early as possible to secure your preferred items and delivery times.

Off-Peak or Weekday Events:

    • If your event is during an off-peak season or on a weekday, you might have more flexibility. Still, it’s recommended to place your reservation at least 2 to 3 weeks in advance to guarantee availability.

Remember that placing your reservation early not only secures the items you want but also allows for smoother logistics and ensures that our team can provide you with the best possible service. However, don’t hesitate to reach out to Jumptastic even if your event is approaching soon; we’ll do our best to accommodate your needs and make your event truly Jumptastic!

Yes, Jumptastic can be set up in parks or other public locations. We understand that many events take place in public spaces, and we’re well-equipped to handle the logistics. Here’s what you need to know:

Permitting:

    • Check with the local authorities or park management regarding any permitting requirements for inflatables or event setups in public spaces. Some parks may have specific regulations that need to be followed.

Electricity and Setup Area:

    • Ensure that the chosen location within the park has access to electricity if required for the inflatables. Additionally, confirm that the setup area meets the space requirements for the specific items you’ve chosen.

Delivery and Setup:

    • Our professional team will handle the delivery and setup of the inflatables. Coordinate with our staff to provide clear directions to the setup location within the park.

Duration of Rental:

    • Be mindful of any time restrictions or park regulations regarding the duration of your event. Some parks may have specific hours during which events are allowed. Sometimes gates can be closed at sundown making it not possible to retrieve our equipment. We will not pick up later in these locations. 

Weather Considerations:

    • Keep an eye on the weather forecast. In case of inclement weather, we may need to make adjustments to ensure the safety of participants and the equipment. 

Communication with Jumptastic:

    • When making your reservation, inform our team that your event will be in a public location. This allows us to provide you with specific guidance and ensure a smooth setup.
    • Notify our team of what building number (#), site, or gazebo it will be located at. 

Remember, Jumptastic is committed to making your event hassle-free, whether it’s in a park, community center, or any other public space. By coordinating with local authorities and keeping communication lines open, we’ll work together to create a Jumptastic experience in the heart of your community!

We understand that plans can change, and at Jumptastic, we aim to be flexible and accommodating. If you need to cancel or reschedule your event, here’s what you should know:

Cancellation Policy:

Early Notice:

    • The more notice we receive, the better. If you need to cancel, please let us know as soon as possible. This allows us to manage our schedule and potentially assist other customers with new events. 

Cancellation Fees:

    • As long as you cancel at least 24 hours in advance, our Team will provide you with a full refund. If cancellations occur within 24 hours, a 25% restocking fee will apply.

Weather-Related Cancellations:

    • In the case of adverse weather conditions, we understand that safety comes first. We have flexible policies for weather-related cancellations, and we’ll work with you to find a suitable solution.

Rescheduling:

Advance Notice:

    • If you need to reschedule your event, providing advance notice helps us make the necessary adjustments to our schedule and inventory.

Availability:

    • We’ll do our best to accommodate your rescheduled date and time. However, availability is subject to our event calendar, so it’s advisable to reach out as early as possible.

Communication is Key:

    • Keep the lines of communication open. If there are changes to your plans, contact our team promptly so that we can assist you most effectively.

How to Contact Us:

    • For cancellations or rescheduling, contact our customer service team directly. You’ll find the contact information on your reservation confirmation or our website.

While we strive to be understanding of unforeseen circumstances, it’s essential to review the specific terms and conditions outlined in your agreement with Jumptastic. Our goal is to work collaboratively with you to ensure a positive and stress-free experience, even in the face of unexpected changes. Feel free to discuss any concerns or special circumstances with our team, and we’ll do our best to assist you.